The department has a portable video conference unit that can be placed and used in any CSE room that has an active wired network connection. The system consists of an LCD flat panel monitor and a Lifesize high definition videoconference unit. The system can be checked out HERE.
- LCD monitor
- Lifesize VTC system
- Monitor remote (located on monitor mount)
- Lifesize remote (located on monitor mount)
- Lifesize external microphone (located on monitor mount)
- Network cable
- Plug the main power strip into an outlet and ensure that it is powered on.
- Plug the network cable into the back of the Lifesize unit (blue ringed port labeled with the LAN symbol) and into an active network port (typically has an ENET label).
- Turn the LCD monitor on by using either the remote or pressing the power button.
- Verify that the monitor input is set to the correct input.
- The Lifesize unit should turn on when power is active to it. The boot process takes about a minute.
Making a Conference Call
- To connect to a call, use the remote and type in the IP address of the unit you want to connect to.
- Once connected you can make adjustments using the remote:
- Adjust volume through the Lifesize using its remote or through the monitor's speakers using its remote
- Control your or the remote site camera (provided the remote site allows this) The buttons are labeled Near (you) or Far (Remote). Use the directional arrow keys on the remote to control panning and tilting of the image. Use the zoom buttons for close and far camera shots.
- To disconnect just press the Hang Up button.
Can't connect to the other site or they can't connect to you
- Verify that the unit was assigned an IP address. This will be displayed on the main call page. If none was assigned check to make sure the network cable is securely plugged into the Polycom unit and the display port. Reboot the system.
- Verify that you and the remote site have the right addresses.
- Check with the other party and verify that their conferencing unit is h.323 compliant.
No audio from other site
- Make sure volume levels on the TV unit is turned up
- Verify that the other party doesn't have their microphones muted
- Check that the conference isn't muted on your end
Remote site can't hear you
- Check to make sure the microphone unit isn't muted
- Have the other party check their audio levels