The Lab's Mission Statement
The CS Laboratory coordinates the acquisition, maintenance and operation of all instructional and research computing facilities for the Paul G. Allen School of Computer Science and Engineering. We seek to enable all CSE students, staff and faculty to be more effective by providing accessible, highly-available, scalable and secure IT services. A constant goal is fostering and facilitating collaboration and creativity through technology.
Technical Staff Organization
Lab efforts are directed by Aaron Timss.
The CS Lab group is organized into three technical divisions:
Customer Service and Support
The Service Desk (aka "Support") - This group provides direct technical support for users of the School's computing facilities, and daily routine support of the computing facilities. If you need assistance, you can submit (and track) a Support Request online. You can also contact the Service Desk via email at support@cs, reach the help desk at 206-685-1224, drop by the student-staffed Helpdesk in CSE207, or reference the online Lab service catalog and useful links. This group also provides hardware and related services within the School, including hardware maintenance, procurement, asset management and inventory tracking, and shipping/receiving.
Technical Operations- This group provides A/V installation and support for collaboration spaces within the Allen School, desktop computing deployment and support, and datacenter deployment management and monitoring.
Engineering
Core and Advanced Services Group - This group provides architectural design, engineering, development, consulting and operational support for the infrastructure of the School's computing environment. These services include (but are not limited to) identity management, data center management, networking services, printing services, software and platform support and development, and specialized support of research facilities and technologies.Web and Data Services Group - This group provides architectural design, engineering, development, consulting and operational support for School databases, custom web applications, the CSE web, and a host of research-specific database and web services.
Business Analysis
Data Management & Analysis – Ensures and promotes data management best practices and data policy standards for the numerous managed data systems and networked services with the School. Duties include: analyzing and making recommendations on appropriate data storage platforms, analyzing and improving lifecycle policy and processes surrounding user accounts and data, monitoring and tuning log file retention, and monitoring data integrity and service health on critical centralized IT systems.
Educational Technology - Responsible for managing and coordinating new and existing technological educational resources for Allen School Courses and Instructional Staff. This position investigates new technologies, both proactively and as requested for compliance and ease of use and integration in Allen School Courses, and also works with vendors to negotiate secure pilots and contracts for 3rd party programs and services.
Data Privacy - Coordination with UW CISO, Privacy, AG offices and the UW Registrar as needed for evaluation of any systems and software, current or prospective that may transmit or store student data or other restricted data. Ensures that instructors and teaching assistants are aware of the proper use of these platforms as well as the general data privacy and security standards that are required by State and federal regulations.
An organizational chart can be found HERE.