CSE IT Operations is on-call 24x7 to respond to Emergency requests and service outages.


Emergency requests should only be submitted in cases of:
  • Percieved service outage (a CSE file, cycle, print or web server becomes suddenly unavailable).
  • You hear audible alarms within areas of the building.
  • You notice a significant rise in temperature within server rooms or research labs.

The Emergency system SHOULD NOT be used to report such things as:
  • Toner being out, or a single printer being unable to print.
  • Accidental file or homework deletion.
  • Software issues on the computer you are using.

If your problem is indeed urgent**: submit a request using the form available HERE.
Select the PRIORITY "5 very high". (**note: staff will be electronically paged)